很多跨境物流公司對貨物的運費收費標(biāo)準(zhǔn)是以克為單位的，對于一些需要客戶承擔(dān)運費的商品，它的總成交價就會顯得比較高，因此，會有很多客戶要求包郵。如果公司政策不允許免郵，客服人員可以參考下面范文回復(fù)客戶。
范文
dear xxx,
sorry, free shipping is not available for the order. we can only offer free shipping service on orders of $50+.
best regards.
范文
dear xxx,
we regret to tell you that free shipping is not available as the shipping freight has gone up quite a lot recently. it is one of our biggest costs that can't be neglected. thank you for your understanding.
have a good day!