外貿(mào)催款可分幾種情況:
1、做了pi后客戶(hù)遲遲不回復(fù)追問(wèn)①:dear xx,could you check and confirm plxx please?分析:首次追問(wèn)不能急躁,要簡(jiǎn)短追問(wèn)②:
dear xx,
could you say something? if you want to cancell the order,pleade let me know
分析:多次之后,可以以退為進(jìn)。我之前就用這招,催到了客戶(hù)2周沒(méi)有付款的pi,而且客戶(hù)說(shuō)打算下周一付,我說(shuō)物流緊張,運(yùn)費(fèi)會(huì)越來(lái)越貴,要早點(diǎn)生產(chǎn)發(fā)貨,客戶(hù)一個(gè)小時(shí)后就發(fā)水單給我了,催我生產(chǎn)了,驕傲~
如果多次不回郵件,在線信息
可以call下客戶(hù)看郵件,問(wèn)他訂單是否還需要,不能一味就催付款
2、客戶(hù)確認(rèn)pi后,給了具體付款時(shí)間,但是推遲了好幾次dear xx,
as you mentioned you will arrange payment on xx, but fews days past we havn' recieve bank slip ,
could you please send?
if you didn't arrange payment ,could you please do it ?because you have good credit in my mind ,i arange raw materials for your order, once you arange payment we can produce it immediatly to shorter the production time, need your support~
分析:先裝傻,以為客戶(hù)付了,但是忘記發(fā)水單了。其實(shí)給客戶(hù)立信譽(yù)很好的人設(shè),提出當(dāng)他確認(rèn)了pi時(shí),就有幫他安排物料,以便于收到水單可以幫上排產(chǎn),不用等齊料,客戶(hù)覺(jué)得你在為他著想。3、做提單,中信保等延期付款的dear xx,
the b/l date is xx,there's very limited days to recieve your payment .it will takes few days to recieve it in our bank,could you please ask your fin .dept .to arrange payment asap ,otherwise i am afraid that i will affects your credit.in future,we can't arange production without deposit ,or we need to changed the payment term to be 100% before delivery.如果逾期沒(méi)有付款,會(huì)影響他在中信保的信譽(yù),付款方式會(huì)從延期付款改到100%款到發(fā)貨。4、物料角度,運(yùn)輸緊張,訂艙難,運(yùn)費(fèi)貴dear xx,now is the peak production season. spaces are very tight during peak season now.we need to book warehousing in advance, once we receive your deposit, we will immediately arrange the order schedule to produce and deliver for you as soon as possible.please arrange payment as early as possible to avoid any further delays. 5、原材料供應(yīng)角度:原材料漲價(jià),原材料價(jià)格不穩(wěn)定dear xx,friendly reminder to pay in advance. raw material costs continue to fluctuate. please update the payment as soon as possible, otherwise we are worried that the price provided will soon expire.6、還可以表達(dá)困境去催促客戶(hù)結(jié)款。
dear xx,since we are now facing a shortage of funds, this is really difficult for us. remittance as soon as possible would be greatly appreciated. after that, i will continue to provide you with high-quality products and services, and apply for you with competitive prices.7、適合發(fā)給偶爾拖款的老客戶(hù)。dear xx,hope you‘re doing well. this is just to remind you that the invoice +號(hào)碼 with the total of+金額sent you on+時(shí)間.although i’m sure you’re busy, i’d greatly appreciate it if you were to go over the invoice and payment details for the services rendered. please contact me if you have any questions.8、迂回催款dear xx,we just got a payment this morning, which is very similar to your total amount. may l know is that yours? if so, please send me the bank receipt so that we can arrange production without any delay.還有更多外貿(mào)催款理由,如產(chǎn)線人員流動(dòng):有部分工人辭職,怕新人技術(shù)沒(méi)那么好,導(dǎo)致交期更長(zhǎng)(客戶(hù)都能理解制造業(yè)的員工流動(dòng)性大的)以便于交期很長(zhǎng)。還可以賣(mài)人情,幫忙沖任務(wù),業(yè)績(jī)指標(biāo),或者公司上市需要客戶(hù)支持,要說(shuō)明客戶(hù)如果可以下單,是有哪些重要性~