以下是客戶服務人員與客戶溝通嚴格的海關檢查等因素導致的物流延誤問題的示例郵件。
sample
dear sir / madam,
thanks a lot for your order. but we have just received a message from x x x shipping company that your local customs will soon periodically launch a strict inspection of large packages.
therefore, we suggest a delayed shipment of your order so as to avoid possible troubles among the strict inspection. what is your opinion about it? please forgive us for the possible inconvenience. your kind understanding will be greatly appreciated.
if there is anything we can do for you, do not hesitate to contact us. thank you.
best regards!
(your name)
參考譯文：
親愛的先生/女士：
感謝您在本店下單。但是我們剛從xxx運輸公司得知，貴地海關不久將開始對大件包裹展開階段性的嚴格檢查。
因此，我們建議推遲發(fā)貨，以避免您的包裹在此次嚴格檢查中可能遇到的麻煩。您意下如何？對可能造成的不便，懇請您原諒。衷心感謝您的善解人意。
如果有任何我們能為您做的事，請隨時聯(lián)系我們。感謝您。
祝好!
(你的名字)